Terms and Conditions

Welcome to Mastela Vacations! Please read these terms and conditions carefully before making a reservation. By using our website and booking a rental property, you agree to comply with and be bound by the following terms and conditions.

Booking and Reservation

To make a reservation, you must be at least 18 years old and provide accurate, complete, and up-to-date information. By confirming a booking, you agree to pay the total rental fee, including any applicable taxes and fees, as stated during the booking process. Changes or cancellations to bookings may be subject to additional charges or penalties, as outlined in our cancellation policy.

Rental Rules and Responsibilities

Guests are expected to treat the rental property with care and respect, adhering to the provided guidelines and any specific house rules. Any damage caused by the guest during their stay may result in additional charges. Guests are responsible for their own safety and the safety of others, and should follow any provided safety instructions or warnings.

Liability and Disclaimers

Our company and its affiliates shall not be liable for any loss, damage, injury, or inconvenience caused by factors beyond our control, including but not limited to natural disasters, accidents, or disruptions to public utilities or services. Guests are encouraged to obtain travel insurance to protect against unforeseen events.

Privacy Policy

Our privacy policy outlines how we collect, use, and protect your personal information. By using our website and making a reservation, you consent to the collection and use of your personal information as described in our privacy policy.

For more detailed information, please review our full terms and conditions. If you have any questions or concerns, feel free to contact our customer support team.

Thank you for choosing our vacation rental company. We hope you have an amazing stay!